1. Introduction
VowChat Solutions Inc. ("VowChat", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information through VowChat.ai and related services.
2. Information We Collect
a. Account Data
Name, email, organization, billing details.
b. Usage Data
IP address, device type, browser, access time, and navigation patterns.
c. Conversation Data
Chat logs, voice recordings, and messages exchanged between your customers and AI/chat agents.
d. Cookies and Analytics
Through Google Analytics and Firebase, we use cookies to analyze performance and enhance user experience.
3. How We Use Your Data
We use data to deliver, operate, and maintain our services, improve AI performance, communicate updates, ensure platform security, and comply with legal obligations.
4. Legal Basis for Processing (GDPR)
We process data under:
- Consent
- Contractual necessity
- Legitimate interests
5. Data Retention
We retain data only as long as necessary. Users can request deletion via support@vowchat.ai.
6. Data Sharing and Third Parties
We share data only with:
- OpenAI
- Firebase
- Google Analytics
7. Your Rights
You may access, correct, delete, withdraw consent, or request data portability via support@vowchat.ai.
8. Security
We use encryption and restricted access to protect data.
9. International Data Transfers
Data may be processed outside your country in compliance with protection laws.
10. Policy Updates
We may update this Policy and will notify users of significant changes.
11. Contact Us
Email: support@vowchat.ai
VowChat Solutions Inc.